Staff MacBooks
Comcast Users Beware
09.February.2011 20:39 Filed in: Tech Tips
Recently,
we've had a rash of complaints from certified staff
members whose Internet Service Provider is Comcast
about their inability to access their District 21
email via Entourage 2008 on their Staff MacBook.
Typically, these staff members have received a
message like that pictured below:
We know that this error is real and is taking place, but we have been unable to consistently replicate. Nothing has changed on our end in regard to our District 21 Exchange server, firewall configuration, or other technical structure that should be causing this. We believe that the issue is on Comcast's end, but in order to help resolve this, staff members are asked to do the following when they see this dialog box while working at home with a Comcast connection:
Thank you for your assistance in collecting data to track down this problem.
We know that this error is real and is taking place, but we have been unable to consistently replicate. Nothing has changed on our end in regard to our District 21 Exchange server, firewall configuration, or other technical structure that should be causing this. We believe that the issue is on Comcast's end, but in order to help resolve this, staff members are asked to do the following when they see this dialog box while working at home with a Comcast connection:
- Record the specific date and time that this took place
- Open Safari and try to navigate to http://webmail.ccsd21.org
- Email helpdesk@net56.com and tell them exactly when this took place and whether or not you were able to access Exchange Webmail at http://webmail.ccsd21.org
- If you were unable to access Exchange Webmail, too, you might also choose to call Comcast and report the issue to them.
Thank you for your assistance in collecting data to track down this problem.
