Staff MacBooks
Troubleshooting Your Computer
07.August.2010 11:27 Filed in: Tech Tips
Staff
members can and should begin the troubleshooting
process by first doing some basics:
If all of those basic items are working, continue troubleshooting by seeking out information from the following sources:
If, after doing that, you are still having difficulty or if you are prompted for an administrator password, please call the Help Desk (847.934.8100--press 2).
Some might ask, can I simply take the computer to The Apple Store? The short answer is “No”. The long answer is that Apple is one corporation, but they are one giant corporation. They are a corporation that, while increasingly focused on the enterprise market (large organizations--like CCSD21), continues to be primarily structured for consumer sales and support. While we are all familiar with The Apple Store and The Genius Bar, these are not tools that are designed to support School District 21 computers for a variety of reasons. Additionally, CCSD21 is also a large organization and part of the government. As a result, we have made specific decisions about the hardware that is deployed and how it is deployed. The Apple Store is unaware of those decisions.
We have worked with our Government/Education Apple representatives and the small business associates in local Apple Stores to support us on certain small hardware purchases. Those rare instances are handled directly by the District 21 Technology Office.
Otherwise, as a rule, District 21 Apple computers are not purchased from or taken to the Apple Store by District employees. Rather, sales are handled through the CCSD21 Technology Office and Apple Education. Troubleshooting and maintenance should be addressed by the individual staff member through the Help Desk (847.934.8100-press 2). From there, when a computer is under AppleCare and needs repair from Apple, we initiate that via the internal processes that we have in place and that Apple has set-up for enterprise customers like CCSD21.
- Restarting the computer, if possible
- Ensuring that the computer is plugged in to power
- Ensuring that the computer is connected to a network (Ethernet is ideal. If you’re having problems with a wireless network at home or elsewhere, the issue could be with that network, not the computer. Are other computers working on the same network? Will your computer work on another network?)
If all of those basic items are working, continue troubleshooting by seeking out information from the following sources:
- Atomic Learning
- The Modern Pen
- Your Computer’s Built-In Help in the Menu Bar
If, after doing that, you are still having difficulty or if you are prompted for an administrator password, please call the Help Desk (847.934.8100--press 2).
Some might ask, can I simply take the computer to The Apple Store? The short answer is “No”. The long answer is that Apple is one corporation, but they are one giant corporation. They are a corporation that, while increasingly focused on the enterprise market (large organizations--like CCSD21), continues to be primarily structured for consumer sales and support. While we are all familiar with The Apple Store and The Genius Bar, these are not tools that are designed to support School District 21 computers for a variety of reasons. Additionally, CCSD21 is also a large organization and part of the government. As a result, we have made specific decisions about the hardware that is deployed and how it is deployed. The Apple Store is unaware of those decisions.
We have worked with our Government/Education Apple representatives and the small business associates in local Apple Stores to support us on certain small hardware purchases. Those rare instances are handled directly by the District 21 Technology Office.
Otherwise, as a rule, District 21 Apple computers are not purchased from or taken to the Apple Store by District employees. Rather, sales are handled through the CCSD21 Technology Office and Apple Education. Troubleshooting and maintenance should be addressed by the individual staff member through the Help Desk (847.934.8100-press 2). From there, when a computer is under AppleCare and needs repair from Apple, we initiate that via the internal processes that we have in place and that Apple has set-up for enterprise customers like CCSD21.
