As CCSD21 begins the official district-wide roll out of Inform, our data analysis tool that works in conjunction with PowerSchool, it is also critical to provide comprehensive support, particularly on days when schools across the District will be involved in high levels of Inform use, such as Institute Days and when School Improvement Teams meet during the summer.



On days like Institute Days, beginning with the May 27th (2011) Institute Day for Data Analysis and Reflection, we will ask individuals in schools to access support with Inform by following these steps:

• If you have a question about Inform or a problem with it, first be sure that you have carefully re-checked your steps against any directions (including screenshots) that you may have been provided.
• If you still have questions, please contact a member of the school's instructional leadership team who was involved in planning the Institute Day or SIP Team event.
• Then, if the school leader is unable to answer the question or resolve the issue, he or she will contact the Central Office Inform Support Team via a special email address.
• Once your email has been sent, please open iChat. Be sure that the volume on your computer is open part of the way.

• We will respond to the emails in the order that they are received, and we will respond back either via iChat or email. Using iChat, we may need to screenshare, and if we do, we will also be able to communicate via the built-in microphone and speakers in the MacBook.

At other times during the year, when you have questions related to Inform, please direct those via email or phone to: Tracy Crowley, Janelle Hockett, Jason Klein, and/or Sue Werneske.

Tags: Inform, Support, Data Analysis