Let’s say that you’ve been using your home computer regularly to access PowerTeacher with no problems. Then, all of a sudden, you try logging in to PowerTeacher one day, and you cannot connect. What happened?

First, check to make sure your Internet connection didn’t drop off, particularly if you are using a wireless connection. If you are still connected (i.e., you can visit other websites in your web browser.), then this was not likely the problem. In this case, you may need to clear your Java cache. (For example, a recent update to Java caused problems with the PowerTeacher Web Gradebook. These problems were resolved with a patch that was loaded on to our servers. Nevertheless, for some users, they may need to empty their Java cache and then rebuild it by launching PowerTeacher.

From Pearson, the makers of PowerSchool and PowerTeacher, here are directions for clearing your Java Cache, if you should need to do so.

How to Clear the Java Cache
Windows

• On the client workstation, exit PowerTeacher Gradebook.
• Navigate to Control Panel > Java. The Java Control Panel appears.
• Select the General tab.
• Click Settings under the Temporary Internet Files section. The Temporary Files Settings dialog appears.
• Click Delete Files. The Delete Temporary Files dialog appears.
• Select both checkboxes, and click OK.
• Close the Java Control Panel.
• Launch PowerTeacher Gradebook.

Mac

• On the client workstation, exit PowerTeacher Gradebook.
• Navigate to Applications > Utilities > Java.
• Open Java Web Start.app. The Java Application Cache Viewer appears.
• Select the User tab.
• In the Application column, select all PowerTeacher Gradebook listings.
• Click Remove Selected Application.
• Close the Java Application Cache Viewer.
• Launch PowerTeacher Gradebook.